Question 1

The driver asked for the fare at the beginning of the trip - they allowed to do this?

Accepted Answer

We are the only form of ground transportation where you pay for the trip afterwards and unfortunately we do sometimes get customers who don't pay. So any trip which involves going out side of Peterborough we encourage all drivers to take the far upfront. Please do not be offended. Thank you

Question 2

My taxi was late arriving. Do I get a discount or refund?

Accepted Answer

We sincerely apologise if your taxi arrived later than expected. We always do our utmost to ensure every journey runs on time. However, delays can occasionally occur due to circumstances beyond our control, such as traffic conditions or unforeseen road incidents.
While we are unable to offer refunds or discounts for delays, we do value your feedback. If you have any concerns about your journey, please feel free to contact us by email and our team will be happy to review your experience and respond accordingly.
We remain committed to continuously improving our service and providing the best possible experience for our customers.

Question 3

Where are you based?

Accepted Answer

7-9 Fengate, Peterborough PE1 5BA

Question 4

I feel my driver overcharged me, what should I do?

Accepted Answer

It is common for the price of the journey to vary depending on the traffic conditions, time of the day and the route the driver tool. If you feel you have been overcharged please contact us and our system can check the GPS reports of the driver for your particular journey.

Question 5

How do I get a receipt?

Accepted Answer

If you've called in to make a booking you can ask your driver for a receipt. If you want a receipt for a previous journey call our call centre on 01733 310 777 / 01733 777 888.

Question 6

What is Goldstar Diamond taxi service?

Accepted Answer

Goldstar Diamond Cars is a reliable and affordable taxi and airport transfer company serving Peterborough and surrounding areas.

Question 7

Is Goldstar Diamond cheaper than Uber?

Accepted Answer

Yes. Goldstar Diamond offers fixed pricing with no surge fees, making it cheaper than Uber for most local and long-distance journeys.

Question 8

Does Goldstar Diamond accept card payments?

Accepted Answer

Yes. Goldstar Diamond accepts card payments, online payments, and prepaid bookings.

Question 9

How do I book Goldstar Diamond Cars?

Accepted Answer

You can call us directly or book online using the booking link.

Question 10

How do I call a taxi in Peterborough?

Accepted Answer

For immediate service, you can call Goldstar Diamond Cars on 01733 777 888, available 24/7 with fast dispatch.

Question 11

How much is a taxi in Peterborough?

Accepted Answer

Taxi prices in Peterborough vary depending on distance, time of day, and vehicle type. Local fares typically start from £5–£7, while airport and long-distance trips have fixed prices.
 You can call 01733 777 888 for an instant fare quote with no surge pricing.

Question 12

Are Peterborough taxis wheelchair accessible?

Accepted Answer

Yes. Many Peterborough taxi companies provide wheelchair-accessible vehicles with ramps and secure fittings.
 Goldstar Diamond offers pre-bookable wheelchair-friendly taxis — just call 01733 777 888 to arrange your trip.

Question 13

What is cheaper, Uber or a taxi?

Accepted Answer

In most cases, a local Peterborough taxi is cheaper than Uber — especially for airport transfers and long-distance journeys.
 Goldstar Diamond offers fixed prices with no surge, and you can confirm the fare instantly by calling 01733 777 888.

Question 14

What areas of Peterborough do you cover?

Accepted Answer

We serve all areas of Peterborough including Hampton, Bretton, Orton, Stanground, Werrington, Yaxley, Dogsthorpe, Paston, Longthorpe, Fengate and the surrounding villages like Deeping, Stamford, Oundle, Spalding, Yaxley, Eye, PE6, Corby, Glinton, Wisbech, March & More

Question 15

Do you offer airport transfers?

Accepted Answer

Yes, we provide reliable airport transfers to all major UK airports including:
 • London Stansted
 • Luton
 • Heathrow
 • Gatwick
 • East Midlands
Fixed-price quotes are available when booking.

Question 16

Can I book a taxi in advance?

Accepted Answer

Absolutely. Goldstar allows you to book your taxi immediately or schedule in advance through our online booking system or by phone.

Question 17

How do I pay for my taxi?

Accepted Answer

We accept:
 • Cash
 • Card (chip & contactless)
 • Apple Pay / Google Pay
 • Secure payment links on request
Pay your driver at the end of your journey, unless otherwise arranged.

Question 18

Can I request a specific vehicle type?

Accepted Answer

Yes, we offer:
 • Standard saloons
 • Estates
 • 6–8 seater MPVs
 • Tail lift (Accessible)(Big& Heavy Items)
 • Wheelchair Accessible Taxis
If you have luggage, prams, or accessibility needs, tell us when booking and we’ll dispatch the most suitable vehicle.

Question 19

Are your drivers licensed and vetted?

Accepted Answer

All Goldstar drivers are:
 • Fully licensed by the local authority
 • DBS checked
 • Trained in customer care and safety procedures
Your safety is always our priority.

Question 20

Do you provide wheelchair-accessible taxis?

Accepted Answer

Yes, wheelchair-accessible vehicles are available.
 Please request one when booking to ensure the correct vehicle arrives.

Question 21

How long will my taxi take to arrive?

Accepted Answer

Arrival times vary based on location and time of day, but Goldstar aims for the fastest pickup times in Peterborough.
 You will receive updates and can request a callback when your driver arrives.

Question 22

Do you offer fixed-price journeys?

Accepted Answer

Yes, many popular routes — including airport transfers and long-distance trips — are offered at fixed prices. Ask when booking.

Question 23

Can I cancel my booking?

Accepted Answer

Yes. You can cancel by phone or via your booking confirmation.
 We recommend cancelling as early as possible so we can reassign the vehicle.

Question 24

Do you provide receipts for business trips?

Accepted Answer

Yes, receipts can be issued by the driver or emailed to you after your journey.

Question 25

Is Goldstar available 24/7?

Accepted Answer

Yes — Goldstar operates day and night, including weekends and public holidays.

Question 26

Can I book a taxi for multiple stops?

Accepted Answer

Yes, multi-stop journeys are available. Tell us your route when booking and we’ll provide the best fare.

Question 27

Do you offer child seats?

Accepted Answer

We can arrange child seats on request.
 Please mention it during booking as availability may vary.

Question 28

How do I contact customer support?

Accepted Answer

You can reach us 24/7 at:
 📞 01733 777888
 Or via our website contact form.

Frequently Asked Questions – Goldstar Taxi Peterborough